The traditional way of providing customer service fails to meet the ever-evolving expectations of the new generation of customers. Therefore, companies still sticking to the old ways must change their methods to provide a better experience to their customers at every step of their journey. AI-enabled chatbots for customer service are making their way into …
How chatbots in customer service are changing support with AI Read More »
As an e-commerce business owner or marketer, it’s becoming increasingly important to keep customers engaged in addition to the other tasks a business has to do. From your storefront to social media and all the other digital touchpoints you’ve set up, it’s getting harder by the day to keep up with conversations at different stages …
For many people, visiting the websites of health care providers or health insurance companies is a frustrating experience. While they can find a lot of information, it is often difficult to find the information they are looking for. That poses a problem because healthcare providers or insurance companies want to help their customers as quickly …
In April 2016, Facebook CEO Mark Zuckerberg revealed that third parties could use the FB Messenger platform to create their chatbot. Marketers were excited because they could now use chatbots on the front end and back-end operations to manage the company’s brand online through seamless, real-time conversational experiences with customers. That got the whole world …
Why chatbots on social media are the future of communication Read More »
The business world has changed in many ways in recent years. Marketing is one of the aspects that have changed a lot. It has changed from traditional offline to online marketing and, like most things in the world, has gone digital. Bots are becoming more popular every day. People can now interact with businesses directly …
Six reasons why chatbots are the future of marketing Read More »
Meeting the growing needs of buyers is one of the significant trends in the online retail market. The eCommerce market has become the order of the day and is expanding rapidly. With the increasing user demand, it has become imperative to maintain the uninterrupted flow of services round the clock. When companies found it difficult …
11 Ways eCommerce Chatbots Can Increase Sales, Support, and Lead Generation Read More »
Although chatbots are one of the latest trends in digital marketing, they have already proven that they can help online businesses improve customer support and increase dwell time on the website. Chatbots are available 24/7 and can answer the most common questions effectively. They improve the customer experience by providing customers with immediate attention and, …
Why should you use bots on your website? They’re not some far-fetched, futuristic technology – and they’re not just for marketing and customer service teams. Implementing a live chat strategy can be a game-changer for sales reps. They can improve lead retention, the number of demos booked, and the pipeline state. Chatbots help your team …
Setting up a lead bot: Qualifying and routing leads to sales Read More »
Banking chatbots help customers conduct banking transactions simply by voice or text. They are helpful for the bank because they can reduce operating costs and improve customer satisfaction by streamlining interactions. However, this is a new technology, and banks should deploy well-tested solutions to ensure chatbot glitches do not damage their reputation. In this article, …
