EngagerBot

advantages of chatbots in customer service

The Human Touch: Balancing AI with Best Chatbot Implementation Practices

The way users communicate with businesses has evolved rapidly, i.e., moving from traditional channels such as email and phone to more real-time and conversational messaging platforms. Automation technologies such as Artificial Intelligence have left their mark on customer support and are now making their way into IT support and IT service management (ITSM). Companies are […]

The Human Touch: Balancing AI with Best Chatbot Implementation Practices Read More »

How chatbots in customer service are changing support with AI

The traditional way of providing customer service fails to meet the ever-evolving expectations of the new generation of customers. Therefore, companies still sticking to the old ways must change their methods to provide a better experience to their customers at every step of their journey. AI-enabled chatbots for customer service are making their way into

How chatbots in customer service are changing support with AI Read More »