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Insurance

A detailed guide to banking chatbots in 2022

Banking chatbots help customers conduct banking transactions simply by voice or text. They are helpful for the bank because they can reduce operating costs and improve customer satisfaction by streamlining interactions. However, this is a new technology, and banks should deploy well-tested solutions to ensure chatbot glitches do not damage their reputation. In this article, …

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Chatbots bring innovation to the insurance

Chatbots offer innovation and real value to the insurance industry. They are popular as customer-facing chatbots that can provide quotes and instant insurance coverage around the clock and internally to help insurance companies process new claims. For the customer, the insurance chatbot is a welcome development that extends office hours around the clock and can …

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Three insurance chatbot use cases for customer service

Did you know that insurers who provide an exceptional customer experience generate two to four times more sales and 30% more profit than their peers who struggle with customer service? Not surprisingly, satisfied customers are 80% more likely to renew their policies than dissatisfied customers. However, 71% of insurance customers say they are dissatisfied with …

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