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Finance

A detailed guide to banking chatbots in 2022

Banking chatbots help customers conduct banking transactions simply by voice or text. They are helpful for the bank because they can reduce operating costs and improve customer satisfaction by streamlining interactions. However, this is a new technology, and banks should deploy well-tested solutions to ensure chatbot glitches do not damage their reputation. In this article, …

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Why Any Banking or Finance Business Needs a Chatbot

Conversational banking is the new pattern in the industry. It makes complex or time-consuming financial subjects and tasks more accessible to prospects and customers. It also allows users to complete specific routine tasks without the help of a human employee. Not only does this mean they get faster service, but it also saves customer service …

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Chatbots in Financial Services: Benefits, Use Cases and Key Features

The banking, financial services, and insurance (BFSI) industry are in a state of flux. Developments in financial technology, generational shifts among customers, and high incomes in the first quarter of 2021 have accelerated the use of new digital technologies and increased the need to explore new ways of communicating. Here we look at how banks …

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