EngagerBot

customer experience

Why chatbots on social media are the future of communication

In April 2016, Facebook CEO Mark Zuckerberg revealed that third parties could use the FB Messenger platform to create their chatbot. Marketers were excited because they could now use chatbots on the front end and back-end operations to manage the company’s brand online through seamless, real-time conversational experiences with customers. That got the whole world …

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How chatbots can simplify and enhance your travel experience

Booking travel is a hassle, and I can’t remember a trip abroad with the family where I spent hours booking flights and accommodation. There are tons of options for flights (e.g., different dates, airlines), hundreds of accommodations, and many other things to choose from (which cities/beaches to visit nearby, etc.). The abundance of choices makes …

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