The Top Chatbot Use Cases In Healthcare

Healthcare use cases for chatbots include:

1. Providing Medical Information

Chatbot algorithms are trained on rich health data, including disease symptoms, diagnoses, markers, and offered treatments. Public datasets are utilized to continuously train chatbots, such as COVIDx for COVID-19 diagnosis and Wisconsin Breast Cancer Diagnosis (WBCD). Chatbots with different intelligence levels can understand users’ questions and provide answers based on predefined labels in the training data.

Example: The app Healthily provides information about symptoms of various diseases, assessments of overall health, and tracks patient progress.

The Ada app provided correct disease suggestions earlier than the time of clinical diagnosis 56% of the time.

2. Making Doctor’s Appointments

Chatbots integrate with the medical facility’s system to provide information about appropriate physicians, available appointments, clinics, and pharmacy business days. Chatbots will ask patients about their current health issues, find appropriate physicians and dentists, indicate available time slots, and schedule, reschedule, and cancel appointments for patients. Chatbots are also integrated with users’ device calendars to send reminders and updates about medical appointments.

3. Collect Patient Data

Chatbots can collect patient data based on simple questions about name, address, symptoms, current doctor, and insurance information. Chatbots then keep this information in the medical facility’s system to facilitate patient intake, symptom tracking, doctor-patient communication, and medical record keeping.

4. Processing Insurance Inquiries

Chatbots can offer insurance services and healthcare resources to patients and plan members. Integrating RPA or other automation solutions with chatbots can also automate insurance claims processing and healthcare billing.

5. Mental Health Support

Chatbots that provide mental health support are trained to deliver cognitive behavioral therapy (CBT) to patients with depression, post-traumatic stress disorder (PTSD), and anxiety or train autistic patients to improve their social and interview skills. Users can interact with chatbots via text, microphones, and cameras.

Woebot, which we listed among the successful chatbots, provides CBT, mindfulness, and dialectical behavior therapy (CBT). 

6. Request Prescription Refills

Chatbots capture patient information such as name, birthday, contact information, current doctor, last clinic visit, and prescription information. The chatbot requests the patient’s doctor for a final decision and contacts the patient when a refill is available.

In this way, physicians can batch process prescription refills or automate them in cases where physical intervention is not required.

Benefits Of Chatbots In Healthcare

AI chatbots can support clinical teams by taking away their daily workload. After analyzing patient data, bots can suggest an online discussion with a doctor instead of visiting them in their office. In essence, chatbot technology used in a medical context promises to lighten the workload of medical staff. This is especially essential in today’s environment, where the proliferation of COVID-19 is placing an unprecedented burden on healthcare providers. Using this technology, medical centers could significantly reduce the pressure on their systems.

In addition, chatbots can improve providers’ ability to make consistent and accurate diagnoses. In this way, providers can also serve more patients.

Other benefits of using bots include:

  • better organization of patient pathways,
  • Immediate assistance in emergencies or first aid,
  • managing medications,
  • offering solutions to more straightforward medical problems.

How chatbots in healthcare are expanding automated medical care

AI-powered healthcare solutions go beyond simple one-way information delivery. Now more than ever, clients are relying on a digital approach to healthcare an arrangement that may not initially include a human on the other end of the exchange.

Every day, there are new news stories about the use of digital tools in healthcare, especially in the form of chatbots: Providence St. Joseph Health has developed an online screening and triage tool for patients with coronavirus symptoms. Mass General Brigham introduced a similar chatbot based on artificial intelligence to distinguish between possible COVID-19 cases and less threatening illnesses quickly. Even the CDC offers an AI-driven bot on its website to help search for coronavirus infections.

While the rising popularity of these tools can be attributed to the COVID-19 pandemic, the role of AI in healthcare has been growing steadily for years, and that is expected to continue.

According to global tech market consulting firm ABI Research, AI spending in the healthcare and pharmaceutical industries is expected to grow from $463 million in 2019 to more than $2 billion in the next five years.

chatbots today can do far more than help frightened patients assess their symptoms and determine the following steps: The technology can suggest treatments and routine visits, to name things. And it can be a possession to busy organizations looking to redeploy staff elsewhere.

What Is The Market And Future Of Chatbots In Healthcare?

Healthcare is among the top 5 industries benefiting from chatbots.

Chatbots are expected to account for more than a $1 billion market size. On the other hand, the worldwide COVID-19 pandemic has increased the need for chatbots to support healthcare without putting healthcare workers at risk.

Routing patients with severe symptoms to healthcare facilities with available acute care beds. Provide around-the-clock information on COVID-19 updates and symptoms and answer FAQs. Provide psychological support to cope with pandemic stress. This global experience will impact the healthcare industry’s reliance on chatbots and could provide new and extensive opportunities for chatbot implementation in the future.

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