What Are Chatbots, And How Can Home Service Providers Use Them?

This blog post explains what chatbots are and how Home Service Providers can take their organization to the following level.

What Is A Chatbot?

A chatbot is an automated chat service that relies on rules or Artificial Intelligence (AI) to provide accurate responses to queries based on user input and data.

In other words, a chatbot can take a specific question from a visitor, automatically identify the user’s intent behind the query, and immediately suggest the proper action to solve the problem.

Some chatbots can even harness the power of machine learning to get smarter with each interaction with a user so that their responses can be tailored to each visitor’s individual needs.

Companies use chatbots on their websites, social media platforms, and messaging apps to instantly resolve questions or issues that might arise at any point during a user’s interaction with a brand.

Why Should Home Service Providers Use Chatbots?

With much shorter and shorter attention spans and a general lack of time, people today want to get the information they need quickly. 

This is where chatbots come in. Implementing such technology can help companies deliver a superior customer experience, build relationships with their target audience, and cement brand credibility – while sharing the workload associated with supporting users between customer service teams and chatbots.

24/7 Availability

With the development of the digital age, most customers expect businesses to be available at all times, every day, including weekends and holidays.

Suppose potential customers interested in your product or service cannot get their questions answered on time. In that case, they are likely to turn away from you and look at competitor offerings.

For most businesses, bridging this gap with customer support teams alone is an impossible task.

On the other hand, chatbots are available at any day or night and can even help outside your regular working hours.

Instant Answers To Customer Queries

If you want to achieve 92% customer satisfaction, the benchmark for live chat first response time across all industries is an average of 1 minute 36 seconds.

Trying to rely on support teams to meet expectations is complex and requires additional resources to ensure lightning-fast response times. In contrast, chatbots can deal with a large number of issues instantly, day and night.

Lowered Business Expenses

The bigger your organization gets, the more resources are needed to provide good customer service.

Salaries, benefits, and other overheads associated with building a support team inevitably cut into your profits and limit your capability to expand your business.

In contrast, chatbots do not incur high costs and can reduce customer service costs by up to 30%, with almost unlimited scaling potential.

More Sales And Revenue

According to PSFK, 74% of consumers prefer to use chatbots to get instant answers.

Coupled with the fact that chatbots lead to an average 67% increase in sales, taking advantage of opportunities to serve potential and existing customers that would otherwise go unnoticed is a great way to improve the customer experience.

But chatbots can do much more than help your support team. Chatbots can help you convert visitors into qualified leads, schedule sales calls, and meetings, and even provide personalized product recommendations that can generate more sales and revenue for your business.

How Home Service Providers Can Use Chatbots

Chatbots are a versatile tool for growing your business and can be used in various ways to provide top-notch customer support, reach your target audience, and spice up your sales and marketing efforts. 

The optimal use of chatbots depends on several unique factors – from industry to strategic goals – and is different for every business.

However, for Home Service Providers, which make up most of our client base, we have found chatbots to be most effective at completing the following tasks:

  • Answering questions and making inquiries.
  • Organizing information and sales meetings.
  • Generating and qualifying leads.
  • Confirming orders.
  • Offering personal advice.
  • Collect customer feedback.

To maximize the benefits of using chatbots, you can deploy the technology on multiple online platforms at the forefront of the customer experience. Your site and social media platforms, as well as the most popular instant messengers, such as WhatsApp and Facebook Messenger.

While building a chatbot from scratch is possible, most businesses do not have the time, knowledge, or resources to do so. Therefore, it is best to use a third-party solution to get started. 

When looking for a platform, look for simplicity and ease of use. However, if you need something more complex, consider a solution.

Ready To Get Started With Chatbots?

Chatbots are the future, and the future is already here. With the chatbot market overgrowing and expected to reach $10.5 billion by 2026, more and more businesses will turn to chatbots to automate their operations.

As the technology to support chatbots becomes more advanced every year, setting up a chatbot early for your business can give you an exponential return on investment in the long run.

Have you checked out our Home Service Chatbot yet?

It helps you keep your website is in tip-top shape. Check it out now here: Home Service Chatbot

Read More: 10 Reasons Why Every Hotel Needs a Hotel Chatbot